Riley the Retriever

To warm: Microwave for 60 seconds on standard power (around 800W). Check the temperature with the back of your hand first — it should feel warm and comforting, never hot. Let it cool for a moment if needed.

To cool: Place inside a clean, sealed plastic bag and leave in the freezer for 1 to 2 hours. Take out when needed — cool, soft, and ready to soothe.

Spot clean with a damp cloth and mild soap. Do not submerge in water or machine wash. A quick wipe after sticky fingers is usually all that's needed.

Designed for infants and toddlers. Features embroidered eyes (no small plastic parts), no metal components, and natural ceramic clay bead filling that is both microwave- and freezer-safe.

Meets New Zealand and Australian safety standards. Always supervise very young infants during sleep.

Free standard NZ shipping on orders over $80. Standard delivery 3–5 business days. Express delivery 1–2 business days.

Pair Riley with Coco to hit the free shipping threshold automatically.

At Snugcubs, we want you and your little one to love your new friend. If something isn't quite right, we're here to make it better.

30-Day Change of Mind

Changed your mind? No worries. You can return any unopened, unused Snugcub within 30 days of delivery for a full refund of the product price.

A few things to know:

• The Snugcub must be unopened, in its original packaging, with all tags attached
• Once a Snugcub has been cuddled, microwaved, or frozen, we can't accept it back for change of mind — for hygiene reasons, every Snugcub that goes out needs to be brand new
• You'll cover the return shipping
• Original shipping costs aren't refunded
• Once we receive the Snugcub and check everything's in order, we'll refund your original payment method within 5 business days

To start a return, email hello@snugcubs.co.nz with your order number.

Faulty or Damaged Snugcubs

If your Snugcub arrives damaged, has a manufacturing fault, or stops working as it should, we'll sort it out. You can choose between:

• A replacement Snugcub
• A full refund
• A repair (where that makes sense)

For faulty products, we cover return shipping. Just email hello@snugcubs.co.nz with your order number and a photo or short video showing the issue, and we'll respond within 2 business days.

These rights apply for the reasonable expected life of your Snugcub — not just the first 30 days.

12-Month Snugcubs Promise

Every Snugcub comes with a 12-month promise from the day it arrives at your door. If your Snugcub develops any manufacturing defect in normal use during that time — loose stitching, seam splits, filling issues, anything that shouldn't happen with normal cuddles — we'll replace it free. No quibbles.

What isn't covered

The Snugcubs Promise covers manufacturing defects, not general wear and tear or damage from:

• Not following the heating or cooling instructions (microwaving longer than 60 seconds, or freezing longer than 2 hours)
• Washing in ways the care label doesn't recommend
• Pets, accidents, or rough handling beyond normal toddler use

What's the difference between Riley and Coco?
Personality, not function. Both microwave warm in 60 seconds and freeze cool in 2 hours. Riley is the warm-hearted, brave, playful friend. Coco is the calm, quiet, thoughtful one. Pick the personality your little one connects with — or get both and let them choose.

What size are they?
Both are 25cm tall and weigh approximately 700g — the perfect cuddle size for little arms.

Can I use them from birth?
Yes, with supervision. Always check the temperature before giving to a young infant, and do not leave in the cot unsupervised with newborns.